Section outline


    • Two topics to cover this week, so make sure you have lots of coffee and snacks at hand!  This session's learning outcomes are as follows:

      • Explain the AIDA Model
      • Discuss the Funnel Model
      • Describe the customer Journey
      • Explain the conversion process


    • Two tasks this week:
      1. Research and provide any ONE example of a great Customer Decision Journey or Accelerated Loyalty Journey
      2. Comment on a classmate's post and provide critical feedback