In terms of identifying the approach used. Alpha's organisation has a unique culture that focused on decentralization, employee empowerment and distributed leadership. This comes with terms such as 'AlphaWay' of doing business, which in turn encourages employees to take ownership of their work and achieve a sense of accomplishment.
An adaptive approach that was taken by the organization was known as "collaboration index". This encouraged teamwork and broke down silo meantality. Alpha also extended its metrics driven approach to its ecosystem, involving customers and suppliers in the performance monitoring process to improve collaboration and outcomesÂ